Alberta College and Association of Chiropractors

The ACAC is responsible for investigating complaints against chiropractors, through a formal process as specified in the Health Professions Act.

The Complaints Process:

1. A complaint is made in writing and submitted to the Complaints Director.

2. The Complaints Director provides a copy of the complaint to the identified chiropractor.

3. An investigator will contact the complainant and anyone associated with the complaint.

4. The identified chiropractor will provide all information relevant to the complaint and
provide his or her explanation of the situation.

5. The Complaints Director will review all information and determine if the complaint should
proceed to a Hearing Tribunal.

To ensure a full, fair and complete investigation, complaints must be filed in writing. The complainant must provide the following:

1. Complainant's full name, address and telephone number.

2. Detailed description of the complaint, including the name of the chiropractor.

Submit complaints to:

Dr. Brian Gushaty, Complaints Director

Alberta College and Association of Chiropractors

11203 70 Street NW

Edmonton, AB T5B 1T1

Complaints filed with the ACAC will be handled and processed in a timely manner as set out in the Health Professions Act.